Refund policy
returns & refund policy – sweetr
at sweetr, we take quality and hygiene seriously. because our products are perishable food items, we do not accept returns, refunds, or exchanges for change of mind.
no returns or exchanges
due to the nature of our lollipops and food safety regulations, all sales are final once your order has been processed and shipped.
damaged or incorrect orders
if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at iamsweetr@gmail.com with:
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your order number
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a description of the issue
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clear photos of the product and packaging
we’ll review your claim and, if approved, offer a replacement or store credit where appropriate.
lost or delayed shipments
once your order has been dispatched, sweetr is not responsible for shipping delays or lost parcels. however, we’ll do our best to assist you in resolving the issue with the courier.
contact us
for any questions, please reach out to us at iamsweetr@gmail.com.
by purchasing from sweetr, you agree to this returns & refund policy.